Welcome to Brooks Shoes Shop

At Brooks Shoes Shop, we’re more than just a retailer – we’re your running partner. These Terms and Conditions outline the agreement between you and Brooks Shoes Shop regarding your use of our website and purchase of our products. By accessing our site and making a purchase, you agree to these terms.

1. Our Commitment to Runners

Brooks Shoes Shop is dedicated to serving runners worldwide with premium running footwear and accessories. We engineer our processes with the same precision we apply to our shoes, ensuring your experience is smooth, reliable, and supportive at every step.

2. Product Information

2.1 Product Categories

We specialize in running-specific footwear including:

  • Cushioning Running Shoes
  • Motion Control Running Shoes
  • Road Racing Running Shoes
  • Trail Running Shoes
  • Structured Cushioning Running Shoes
  • Running Spikes
  • Everyday Shoes
  • Walking Shoes
  • Waterproof/Gore-Tex Running Shoes
  • Socks and Accessories

2.2 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, slight variations in color or design may occur due to monitor settings and product updates.

2.3 Pricing

All prices are listed in US dollars and include applicable taxes unless otherwise stated. We reserve the right to adjust prices due to market conditions, though orders already placed will be honored at the price quoted at time of purchase.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase our products. Order acceptance occurs when we send your order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Order Processing

Orders are typically processed within 1-2 business days. You’ll receive an email confirmation with tracking information once your order ships.

Your Responsibility: You are responsible for providing accurate shipping and payment information. Incorrect information may result in order delays or cancellations.

4. Shipping Policy

4.1 Shipping Areas

We ship worldwide, excluding some Asian countries and remote areas. Shipping restrictions are updated regularly on our website.

4.2 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 days delivery after shipping
  • Free Shipping: Available for orders over $50 via EMS – 15-25 days delivery after shipping

4.3 Delivery Times

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Your Responsibility: You are responsible for any customs duties, taxes, or import fees in your country. These are not included in our shipping costs.

5. Returns and Exchanges

5.1 Return Window

We accept returns within 15 days of delivery date. Items must be:

  • Unworn and in original condition
  • In original packaging with all tags attached
  • Accompanied by the completed return form

5.2 Non-Returnable Items

For health and safety reasons, the following cannot be returned unless defective:

  • All types of socks
  • Items marked as final sale in our SALE section
  • Products showing signs of wear or outdoor use
  • Items without original tags and packaging

5.3 Return Process

  1. Contact customer support at [email protected] within 15 days
  2. Complete and include the pre-filled return form
  3. Package items securely in original packaging
  4. Ship to: Brooks Shoes Shop Returns, 195 Armbrester Drive, Long Beach, US 90802

5.4 Refund Information

  • Processing time: 5-7 business days after we receive your return
  • Refund method: Original payment method
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the return is due to our error
Your Responsibility: Use trackable shipping for returns and retain your shipping receipt. International customers are responsible for return shipping costs and any customs fees.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Brooks Shoes Shop or our licensors and is protected by international copyright laws. The Brooks brand and associated trademarks are used under license.

Your Responsibility: You may not reproduce, distribute, or use our intellectual property without express written permission.

7. Limitation of Liability

Brooks Shoes Shop’s liability is limited to the purchase price of the products. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Delivery delays beyond our reasonable control
  • Product misuse or failure to follow care instructions
  • Normal wear and tear of products

This limitation applies to the fullest extent permitted by law in your jurisdiction.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our site, you consent to our data practices as described in our Privacy Policy.

9. Website Use

You agree to use our website for lawful purposes only and not to:

  • Attempt to gain unauthorized access to our systems
  • Interfere with website functionality
  • Use automated systems to extract data
  • Post false or misleading information

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms. Significant changes will be communicated to registered users.

11. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of California. Any disputes shall be resolved in the courts of Long Beach, California.

Contact Us

We’re here to support your running journey. Contact our customer support team with any questions:

Email: [email protected]

Address: 195 Armbrester Drive, Long Beach, US 90802

Response Time: Typically within 24-48 hours