Our Commitment to Runners Worldwide

At Brooks Shoes Shop, we’re dedicated to supporting runners at every level. Just as we engineer our shoes for optimal performance, we’ve designed our shipping and returns process to be as smooth and reliable as your favorite running route.

Shipping Information

Order Processing Time: 1-2 business days

Shipping to: Worldwide (excluding some Asian countries and remote areas)

🚚 Standard Shipping

Carrier: DHL or FedEx

Cost: $12.95

Delivery Time: 10-15 days after shipping

🎁 Free Shipping

Carrier: EMS

Cost: FREE for orders over $50

Delivery Time: 15-25 days after shipping

Easy Returns & Exchanges

Quick Policy Overview

Return Window: 15 days from delivery date

Condition: Unworn, in original packaging with tags attached

Refund Method: Original payment method

Processing Time: 5-7 business days after we receive your return

Step-by-Step Return Process

1 Initiate Your Return/Exchange
Contact our customer support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.

2 Complete the Return Form
We’ll email you a pre-filled return form. Print, complete, and include it with your return package.

3 Package Your Items
Place the unworn shoes in their original box with all tags still attached. Include the completed return form and original packaging materials.

4 Ship Your Return
Send your package to our returns center:
Brooks Shoes Shop Returns
195 Armbrester Drive
Long Beach, US 90802
We recommend using a trackable shipping service and retaining your shipping receipt.

5 Confirmation & Processing
Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange and send confirmation email.

Refund Information

Timeline & Method

We process refunds promptly to ensure you receive your money back as quickly as possible:

  • Processing Time: 5-7 business days after we receive and inspect your return
  • Refund Method: Refunds are issued to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Note: The time it takes for the refund to appear in your account may vary depending on your payment provider. Credit card refunds typically take 3-5 additional business days to process.

Important Exceptions & Conditions

⚠️ Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless defective:

  • SOCKS (all types)
  • Any items marked as final sale in our SALE section
  • Products that show signs of wear or have been used outdoors
  • Items without original tags and packaging

Exchange Conditions

Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or process a refund.

International Returns

International returns follow the same process, but please note:

  • International customers are responsible for return shipping costs and any customs fees
  • Refunds will be issued in the original currency of purchase
  • Processing times may be slightly longer for international returns

Need Assistance?

Our customer support team is here to help you with any questions about shipping, returns, or exchanges. We’re committed to making the process as smooth as your run in our premium Brooks footwear.

Contact Our Support Team:
Email: [email protected]
Address: 195 Armbrester Drive, Long Beach, US 90802
Response Time: Typically within 24-48 hours

We appreciate your trust in Brooks Shoes Shop and are here to support every step of your running journey!