Welcome to Brooks Shoes Shop! We’re dedicated to providing premium Brooks footwear for runners and walkers worldwide. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our support team.

Product Questions

What types of Brooks shoes do you offer?
We specialize in a wide range of Brooks footwear, including:
  • Cushioning Running Shoes
  • Motion Control Running Shoes
  • Structured Cushioning Running Shoes
  • Road Racing Running Shoes
  • Trail Running Shoes
  • Running Spikes
  • Everyday and Walking Shoes
  • Waterproof/Gore-Tex Running Shoes
Our products are designed for active lifestyles, from marathon training to casual walks, ensuring comfort and performance.
How do I choose the right Brooks shoe for my needs?
Consider your activity: For running, select based on cushioning, motion control, or trail specifics. For daily wear, our Everyday and Walking Shoes offer comfort. Browse our categories and read product descriptions to find the perfect fit for your lifestyle.
Do you sell socks or other accessories?
Yes! We offer SOCKS as part of our menu to complement your footwear. Check our SALE section for discounts on shoes and accessories.

Shipping and Delivery

What are your shipping options and costs?
We provide reliable global delivery:
  • Standard Express Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch. Ideal for quick gear needs.
  • Free Standard Shipping: Free on orders over $50 via EMS, delivered in 15-25 business days after dispatch. Great for planning ahead.
Note: Deliveries to some Asian countries and remote areas may take longer or have restrictions.
How long does order processing take?
We process all orders within 1-2 business days. During peak seasons like Black Friday, we strive to maintain this timeline. You’ll receive tracking info once your order ships.
Do you ship worldwide?
Yes, we serve customers globally! However, some areas in Asia and remote regions might have delays or limitations. Our team will notify you if any issues apply to your location.
What is the delivery journey like?
It’s simple:
  1. Order Confirmation
  2. Processing (1-2 days)
  3. Dispatch & Tracking
  4. Delivery Complete
We aim for a seamless experience from order to doorstep.

Returns and Exchanges

What is your return policy?
You have 15 days from receipt to initiate returns or exchanges if the shoes aren’t the perfect fit. We want you completely satisfied, just like our global community of runners.
How do I start a return or exchange?
Contact our support team at [email protected] within 15 days of receiving your order. We’ll guide you through the easy process.
Are there any conditions for returns?
Items must be in original condition. For details, refer to our returns section on the website or email us for assistance.

Payment and Account

What payment methods do you accept?
We support secure payments via Visa, MasterCard, JCB, and PayPal for your convenience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account may speed up future purchases and allow you to track orders easily.
Is my payment information secure?
Absolutely! We use trusted payment gateways to ensure your data is protected. For more details, see our privacy policy on the website.

General Inquiries

What is Brooks Shoes Shop’s company address?
We are located at 195 Armbrester Drive, Long Beach, US 90802. Feel free to reach out for any correspondence.
How can I contact customer service?
Email us at [email protected]. We’re here to help every step of the way!
Who is your target audience?
Our shop caters to active individuals worldwide, including runners, walkers, and fitness enthusiasts. Whether you’re training for a marathon or enjoying casual walks, we offer premium Brooks footwear to support your journey.

Thank you for choosing Brooks Shoes Shop! We’re excited to be part of your active lifestyle. Shop now and join our global community of satisfied customers.